FarFrom Cancellation Policy

This Cancellation Policy applies to all bookings made through the FarFrom platform and forms part of FarFrom's Terms and Conditions.

1. Before a booking is confirmed

No payment is taken from a Volunteer when a booking request is submitted.

If a Volunteer withdraws a booking request before a Host accepts it, no charge is taken and no refund is required.

If a Host does not respond to a booking request within 7 days, the request expires automatically. No charge is taken and no action is required by the Volunteer.

2. Volunteer cancellations (confirmed bookings)

Once a Host has confirmed a booking, the Volunteer fee is charged.

If a Volunteer cancels a confirmed booking 7 or more days before the confirmed start date, FarFrom will issue a full refund of the Volunteer fee.

If a Volunteer cancels a confirmed booking 6 days or fewer before the confirmed start date, no refund will be issued.

Refunds are calculated based on the confirmed start date shown at the time of booking. FarFrom will process eligible refunds within a reasonable time of receiving the cancellation.

3. Host cancellations (confirmed bookings)

If a Host cancels a confirmed booking at any point, the Volunteer will receive a full refund of the Volunteer fee, regardless of how close the cancellation is to the start date.

FarFrom will process this refund within a reasonable time of being notified of the cancellation.

4. Host subscription cancellations

A host subscription fee may be refunded if a Host contacts FarFrom within 7 days of the initial payment date. After this period, subscription fees are non-refundable, except where required by applicable law.

Cancellation of a subscription does not entitle a Host to a refund for any subscription period already started, beyond the 7-day window above.

5. No refunds for Placement outcomes

FarFrom does not offer refunds based on the outcome, duration, or satisfaction of any Placement, including where a Placement is cancelled or shortened by mutual agreement after it has begun, or does not proceed as expected for reasons outside FarFrom's control.

6. Statutory rights

Nothing in this Cancellation Policy limits or excludes any statutory rights you may have under applicable law, including the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

7. How to cancel

To cancel a booking or request a refund, contact FarFrom at hello@farfromtravel.com. Please include your name, booking reference, and the reason for cancellation.